Shipping & Returns
Shipping & Returns
Australia wide.
- Standard Shipping $8.95 (3-5 Business Days)
- Express Shipping $11.95 (1-3 Days)
We aim to post out your items within 24 hours of receiving your order.
- Free Shipping on all orders over $100
Once your order has been dispatched you will receive an email confirmation with your tracking number.
Please note, once your order is with the courier we do not take responsibility for loss or delivery delays.
Shipping to New Zealand
• $15 Flat Rate (5-7 business days)
Refunds
We have a 10 return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at charlieandbearboutique@gmail.com. Please note all returns are at the customers cost.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at charlieandbearboutique@gmail.com.